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(786) 506-6738

info@nettybellllc.com

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FAQs

Orders

My order is marked as delivered, yet I am still waiting to receive it. How should I proceed?
"Please check your tracking details, which can be set up in the shipping evidence dispatch, If you have yet to admit your order. A delivery attempt was probably made when no one was at home, so the courier will try to deliver the package to you on the coming working day. As the courier will try again to deliver your product, there’s nothing you need to do in this situation. You might have to meet the courier if the alternate delivery trouble fails. Still, we recommend probing the girding areas of your property and reaching your neighbors to see if they’ve entered it on your behalf If you’re still looking for your piece."
Is there a problem with my order if it appears as' unfulfilled'?
There’s no reason to be concerned if you admit an announcement that your order is unfulfilled – it simply means that our storehouse has not yet picked up and packed your particulars for payload. This is a regular process, and there’s no need to worry. We’ll shoot your order to the shipping department as soon as possible, where it’ll be prepared for shipping. Once it has been packed, you’ll admit an evidence dispatch to notify you that your package is on its way from the storehouse.
What can I do if I still need to receive an order confirmation?
It’s recommended to check your junk mail to see if the order evidence dispatch has been filtered there. Could the dispatch have been sorted? Suppose you have yet to admit your order evidence. In that case, we recommend reaching our customer support team. You may find the contact details in the header of the page. Please give us the necessary details so our support agents can help you. A dispatch address, identity, contact number, and the last four integers of the card number employed to initiate the order are needed. This information will help in relating the specific payment system that was used to place
What should I do if I receive the incorrect tracking number for my order?
We apologize for the vexation caused to you due to the misinformation handed in. It is possible that some incorrect information was transferred to you, and we deeply regret there being any confusion or vexation that this may cause. Kindly give us your order number to help you with your inquiry. To communicate with our client support platoon, find the contact details in the header of the page.

Returns

How can I send my order back?
The following are instructions on how to make a return on order:

1. To create your returns label, go to our Return and Exchange Page, the instructions displayed there. The email address you used to place your order must be used.

2. After your return has reached our warehouse, a staff member will inspect the goods to ensure they are still in their original condition*. Keep in mind that Netty Bells LLC has a 30-day return policy which customers must adhere to.

3. A refund will be given once your return has been approved.

4. An email confirmation will be sent to you confirming your reimbursement.

5. There is no fee for any returns. You may return without a penalty fee or any other fee.

*Please note that you will receive a notification through email and that return shipping will be at your expense if your item doesn’t pass our inspections. For additional information, see our terms of service.
What's your returns policy?
All orders are eligible for free returns. Please keep in mind that all things must be returned from the original shipping nation within 7 days of the delivery date*, unused and with all original packing and tags attached. Because footwear is considered part of the product, it should be returned unmarked and in its original, undamaged packing. Any bags, if given, should be returned with your package. Do bear in mind that if your item is returned to you, you will receive an email message to let you know. Only if it fails our inspection test will this occur. See our terms of service here for additional details.
Have you received my returned items?
You can track your return on its trip back to us by using the shadowing link handed in the dispatch we transferred you with your returns marker. Once your return has arrived at our storehouse, our team will also check that the particulars are in their original condition *. Once your return is accepted, a refund will be issued. You’ll be informed of your refund via dispatch evidence.

* Please note that if your item doesn’t pass our checks, you’ll be notified via dispatch and it’ll be transferred back to you at your cost.
Will I have to pay for my return?
We understand that occasionally products may not meet your prospects, so we offer hassle-free returns and exchanges. We value your satisfaction, so we have made the process flawless. We’re pleased to inform you that all returns and exchanges are fully free of charge. This means you can return or change your product without any fresh costs. At our company, we believe that client satisfaction is extremely crucial and our utmost priority. We aim to give our customers a stress-free shopping experience. That is precisely why we have made it easy for you to organize your return or exchange through our Returns page.
Can I change my order?
We offer free refunds within 30 days * from the delivery date, as long as your item is in its original condition with all packaging and markers. However, please note that for changes we can only change for a different size and not a different style. There’s no cost to change your purchase. Still, simply return it for a refund and buy the new item independently, If you wish to try another style.

Please visit our Returns page to organize your exchange **.

We recommend that you drop off your return within 30 days to ensure that the item you changed for is still available. We’ll transport your changed item once your order has been entered and checked in our storehouse. Still, please ensure they’re changed at the same time. Exchanges that are created independently may not be reused if you wish to change further than one item.

** Exchanges are subject to the vacuity of stock and aren’t guaranteed. However, we will reuse a refund, If the exchange is no longer available in stock.

Shipping and Duties

How long will dispatching take, and what cost?
Our company prides itself on furnishing our guests with the most streamlined and smooth possible service, including timely and effective order processing and shipping. To ensure that your order is dispatched snappily and directly, we bear 4-10 business days to transport it out. Please note that we don’t transport or deliver orders on weekends or leaves. We understand that detainments in shipping can be frustrating, so we make sure to keep you informed of any detainments that may occur. However, we will notify you instantly via dispatch, If your order may take longer to transport than anticipated due to high order volume or other unlooked-for circumstances. We also ask that you allow for redundant time in conveyance for delivery, as shipping times can vary depending on whether there’s a holiday or any other unforeseen circumstance.
Return request days
We take great pride in ensuring our customers are completely satisfied with their purchases, which is why we offer a 30-day return policy for all of our products. Our commitment to providing exceptional customer service is reflected in this policy, as we are dedicated to making the return process as smooth and hassle-free as possible. After 30 days of entering your item, please communicate with our client support staff if you are still waiting to be satisfied with your purchase. After that, we will give you information on how to shoot the item(s) back to us. Please be apprehensive that in order to admit a refund, the item( s) must be returned unused and unopened. We understand that returns can be frustrating, which is why we strive to make the process as stress-free and streamlined as possible.
What happens if an item I order is out of stock?
At our company, we strive to provide our customers with the highest quality products and services. However, due to unforeseen circumstances, we occasionally experience out-of-stock situations. If any item(s) in your order are out of stock, rest assured that we will promptly notify you and provide several options to address the situation. In the event that an item in your order is out of stock, we will first attempt to source the item from an alternative location or supplier. If this is not possible, we will cancel and refund the out-of-stock item(s) and ship the remaining items to your order. We understand that this may be a disappointment, and we apologize for any inconvenience this may cause. However, we believe it is important to maintain transparency in dealings with our customers to gain their trust.
What couriers do you use?
At our company, we take great pride in providing our customers with top-notch service and shipping options that meet their needs. Currently, all orders are shipped using DHL, a world-renowned courier service that offers fast and reliable delivery to destinations all around the globe. (Keep in mind since Netty Bells LLC is a US-based company, we only deliver to customers in the US). We understand that our customers may have unique shipping conditions, and we’re committed to exploring fresh courier options to ensure that everyone’s requirements are met. In fact, we’re laboriously probing other courier services that can give the same position of quality and responsibility as DHL while also offering fresh benefits similar to lower shipping rates or faster delivery times. By expanding our courier options, we can more serve our guests and give them with the flexibility and convenience they anticipate from a dependable and secure company, as we believe we are.
Can I combine the shipping of my orders?
We understand that it may be frustrating to admit multiple orders and not have the capability to combine shipping. We want to assure you that we value your time and appreciate your business. Unfortunately, due to our current shipping processes, we are unable to combine the shipping of multiple orders at this time. We understand that combining orders would be a more effective way to transport particulars and reduce the number of packages you receive. Our team is constantly evaluating our processes and exploring ways to improve our services, including the possibility of offering combined shipping in the future. In the meantime, we appreciate your patience and understanding. We strive to provide the best possible customer experience and will continue to work towards finding solutions to meet your needs. However, please do further them to our support staff, If you have any questions or enterprises.
Will I incur import or taxes on my items?
At Nettybell LLC, we strive to provide our customers with the best possible shopping experience. As part of our commitment to transparency and customer satisfaction, we want to inform our valued customers about their responsibilities regarding taxes and import duties. It is important to note that when you purchase items from our website, you are responsible for settling any necessary taxes and import duties when the items arrive in the destination country. This is because customs regulations and requirements vary from country to country, and the buyer must comply with these regulations. We understand that taxes and import duties can be frustrating and confusing aspects of international shipping. Still, it is important to remember that the government, not Nettybell LLC, imposes these charges.
What are the shipping rates?
At our company, we are committed to providing our customers with exceptional shipping services. We understand that the cost of shipping can be a concern for many of our customers, which is why we have developed a transparent and fair shipping rate system. Our shipping rates are calculated based on the weight and destination of your order. We use industry-standard methods to ensure that our rates are accurate and reflective of the actual cost of shipping your items. You can view the shipping rates for your order at checkout, so you can make an informed decision before completing your purchase. We want to emphasize that our shipping rates are subject to change without notice. We strive to keep our rates as competitive as possible, but fluctuations in fuel costs, carrier fees, and other factors are outside of our control.
What shipping methods do you provide?
To meet your demands, we provide a selection of shipping options. At checkout, the shipping options available for your order will be shown. Depending on the products in your order and your region, several shipping options can be available. Standard shipping, expedited shipping, and overnight delivery are some of the ways we ship. Please be aware that the approximate delivery times listed for each shipping method may change based on the carrier and shipping method.
What happens if I enter the wrong shipping information?
Our company takes pride in providing effective and accurate order fulfillment services to our valued customers. Still, we understand that occasionally miscalculations occur, and dispatching information may need to be entered correctly. If an order is returned to us as undeliverable due to incorrect shipping information, we must, unfortunately, charge a restocking penalty fee. This fee is determined by us and is necessary to cover the cost of processing the returned package and reshipping it to the correct address. We understand this may inconvenience our customers, but we hope you understand the costs and efforts involved in correcting shipping errors. To avoid any implicit issues with shipping, we encourage our customers to double-check their shipping information before placing an order. This includes verifying the information provided before placing an order.

Payment

What payment methods do you accept?
Currently, our company solely provides PayPal as the primary payment option for our guests. PayPal is a trusted and secure payment platform extensively honored for its trustability and ease of use. As we strive to ensure our guests’ best possible experience, we’ve chosen PayPal to guarantee flawless deals and cover sensitive information. PayPal offers a convenient, fast, and flexible way to make payments online. With just a few clicks, customers can make transactions using their PayPal account, credit or debit card, or bank account, without revealing their financial information to the merchant. This ensures maximum privacy and security for our customers. Also, PayPal provides many unique features that enhance the client experience, similar to buyer protection, which safeguards guests against fraud and unauthorized deals. In the future, we may expand our payment services to make it more flexible for customers to purchase our items in countries where PayPal is not available to them.
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